Cancellation Policy

Effective 22/8/2011

Flight One would like to request all of our valued students students to please ensure that 24 hours' notice is given if you cannot attend your scheduled flying lesson.

We understand circumstances may arise outside of your control however reasonable notice given allows another student the opportunity to have a lesson in your place.

In circumstances where a booking includes a block of days where our resources have been reserved for a particular student's program requirements, Flight One reserves the right to charge 50% of the instructor's time up front as a non-refundable deposit.

You can advise our team to reschedule your lesson by either calling our Flight Operations Co-ordinator on (07) 3123 7300 (you may leave a voice message after hours) or emailing our team at ybaf@flightone.net.au

Should you be unable to provide at least 24 hours' notice, you will be charged a non-negotiable lesson cancellation fee of $132.00.

Cancellations due to Weather

Including other conditions or by the instructor.

If your lesson is cancelled because of the weather or due to other unforeseen circumstances by your instructor there of course will be no charge to you and the flight will be rescheduled.

Vouchers cannot be refunded but can be extended beyond the expiry date if rescheduling has been required due to the weather.

We thank you kindly in advance for your assistance with this.