Flight One accepts a range of payment methods including Visa (online, phone and in-store) and MasterCard Amex and Union Card (surcharged at cost, in-store and by phone) as well as EFTPOS and direct deposit by electronic banking (to approved purchasers).
Payments are processed in line with our Credit and Risk Policies, and as a rule cheques are not accepted unless cleared at least 24 hours before a scheduled flight.
Students are invited to review the details of their Induction documentation for Terms and Conditions of their account.
By taking a flight or utilising our services, all users are strictly liable for their indebtedness. Credit is not extended without specific management approval.
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if a physical product or item supplied by us has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it;
• is unsafe;
• is significantly different from the sample or description; or
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase – e.g. your receipt or paid tax invoice.
Should you have any questions in connection with the above, or need to make some unique arrangements, please do not hesitate to contact us before your anticipated flight booking.